Customer Portal

Your project, in your hands.

From the first plan to production and beyond — file help-desk tickets, request new screens & architecture, design, approve, track and monitor your build from one secure portal. You stay in control the whole way.

resolve · overview
Your project dashboard
What you can do

One portal, the whole journey.

Every stage of your project — visible, controllable and yours.

🗂️

Plan & manage

See your project plan, roadmap, scope and live status — always know exactly where things stand.

🆘

File help-desk tickets

Raise support and help-desk tickets in seconds — triaged, prioritised and tracked from open to resolved.

🎫

Submit & track requests

Open feature and change requests, then watch them move from open to shipped — live.

🖌️

Draw & design new screens

Sketch the screens and flows you want; we turn them into designs and clickable prototypes for your review.

Request new architecture

Ask for new architecture or changes, review the diagrams and ERDs, and approve the design before we build.

Design & redesign

Review proposed designs and architecture, request changes, and iterate with us until it's right.

Approve as you go

Sign off on designs, milestones and deliverables before they ship. Nothing goes live without you.

📈

Monitor in production

After go-live, see real-time monitoring, uptime and alerts for everything we built and run for you.

🆕

Stay updated

Release notes, changelog and progress — exactly what changed, when, and why.

💬

Ask anytime

Message us, raise a request or ask a question — answered in the portal and tracked end to end.

🔐

Yours & secure

Your own login at cp.tracstone.com — your project, your data, your control.

📁

Files & deliverables

Download your source, docs and assets anytime — everything we ship is yours to keep.

Plan · design · approve

See the plan, shape the design, approve the work.

Follow your roadmap and scope, review proposed designs and architecture, request redesigns, and approve milestones and deliverables — all before anything ships.

  • Live plan, roadmap & status
  • Design review & redesign requests
  • Sign-off on designs & deliverables
resolve · tickets
Tickets & delivery board
resolve · security
Live monitoring
After go-live

Watch it run in production.

Once deployed, your portal shows real-time monitoring, uptime and alerts — plus release notes and updates — so you always know it\'s healthy and exactly what changed.

  • Real-time monitoring & alerts
  • Releases, changelog & updates
  • Ask, request & get answers — all tracked
Stay in control

Manage your whole project online.

Plan, design, approve, track and monitor — from one secure customer portal that\'s yours.

Sign in to your portal →